On the morning of March 20, Mr. Le Duy Kien – Hotel Manager, and Ms. Tran Thi Thu Huyen – Sales Manager of Doson Resort & Casino, attended the seminar "STATE OF HOTEL BUSINESS 2024 – TRENDS FOR 2025 & AI APPLICATION: THE KEY TO SUCCESS IN HOTEL OPERATIONS IN 2025".
This is the most anticipated event in the F&B and Hospitality industry, held as part of the Food & Hospitality Hanoi 2025 exhibition.

The hotel industry is entering a phase of transformation, where new trends and advanced technologies, particularly AI, play a crucial role in enhancing efficiency and optimizing operations. The seminar provided valuable insights and a comprehensive view on:

• The hotel business landscape in 2024: Challenges and opportunities for the industry.
• Key trends for 2025: Changes in customer behavior, marketing strategies, and new business models.
• AI applications: How to leverage artificial intelligence in hotel management, optimize processes, and deliver exceptional customer experiences.

Attending this seminar not only allowed our team to gain access to advanced hotel management solutions but also provided a valuable opportunity to learn from industry experts, expand collaboration networks, and enhance competitiveness in the tourism and hospitality market.

From the experience and knowledge gained, we will continue to enhance service quality to deliver unique experiences to our guests.